Five teams.Five very different phones.
The same platform runs a solar sales desk, a broadband renewal queue, a service hotline, a diagnostics lab, and a lender's follow-up book. What changes is the run — the strategy, the script, and what lands in the system afterwards. These are the case files.
Case indexFive desks · five runs
Case C-01
Sales
Rooftop solar
Qualifying rooftop solar enquiries before they cool
Site surveys booked while the enquiry is still warm.
- The desk
- Inbound enquiry qualification
- The volume
- ~40 enquiries a day, mixed intent
- The stake
- A survey slot, or a lost roof
Case C-02
Renewals
Broadband ISP
Calling broadband plans back before the router goes dark
Renewal decisions captured before expiry, not after churn.
- The desk
- Prepaid plan renewal outreach
- The volume
- ~900 expiring accounts a week
- The stake
- A recharge, or a rival's SIM router
Case C-03
Support
Home appliances
A service hotline that answers on the first ring
Service visits booked and false alarms resolved on the call.
- The desk
- Service and installation hotline
- The volume
- Evenings and Sundays, when no one is in
- The stake
- A booked visit, or a one-star review
Case C-04
Appointments
Diagnostics lab
Home sample collections, booked in the language of the caller
Collection slots filled, fasting instructions delivered, no-shows chased.
- The desk
- Home collection scheduling
- The volume
- ~400 bookings a day, three cities
- The stake
- A filled route, or a wasted trip
Case C-05
Collections
NBFC lending
EMI follow-ups that keep the relationship intact
Promises to pay captured early, disputes flagged before they harden.
- The desk
- Early-bucket EMI follow-up
- The volume
- 1–15 DPD, thousands of small tickets
- The stake
- A promise date, or a hardened default