Talenoa
Playbooks

A renewal call is nota support call.

Generic voice agents run one script for everything. Talenoa runs a playbook for the job — its own strategy, its own script logic, its own dashboard — designed, tuned, and operated by our team.

PB-01/Renewals

Renewals

Support plans, AMCs, and subscriptions quietly lapse because nobody calls before the expiry date — and the ones who do call sound like a collections script.

Built for

  • TSS, AMC, and subscription renewal cohorts
  • Expired accounts that still answer the phone
  • Price objections that need value, not pressure

Live agent

MayaCalm urgency, no hard-sell.

Call Maya
Trigger
Renewal cohort imported from your CRM — expiry date, tier, users, last-touch history.
Strategy
Opens on urgency the caller already feels: statutory updates stop when support lapses. Objections rerouted from price to usage.
Live script
“TSS expire ho gayi hai — abhi renew karein toh statutory updates rukenge nahi.”Hinglish · switches with the caller
What lands
Disposition, promise date, objection tag, and a follow-up task — written back to the account, not a notepad.
PB-02/Lead reactivation

Lead reactivation

Your CRM is full of enquiries from six months ago that nobody will ever call back. Each one already told you what they wanted — the intent just went stale, not dead.

Built for

  • Real-estate enquiries that went quiet
  • Old demo requests and abandoned sign-ups
  • Any list too long for a human team to requalify

Live agent

PriyaReopens the file without the awkwardness.

Call Priya
Trigger
A dormant lead list with the original enquiry — budget, preference, and how long it has been.
Strategy
Acknowledges the gap first, then requalifies: what changed, what they are looking for now, who decides. Serious buyers get routed; the rest get a clean disposition.
Live script
“Aapne pehle 2BHK ke liye enquiry ki thi — abhi bhi dekh rahe hain, ya requirement badal gayi?”Hinglish · switches with the caller
What lands
Requalified intent, updated preferences, a viewing callback for the hot ones — and stage moves for everyone else.
PB-03/Support triage

Support triage

Most support calls are the same eight questions — but a frustrated caller stuck in a queue does not care that their issue is common. They care that someone picks up.

Built for

  • Login issues, service requests, warranty checks
  • First-response queues with long hold times
  • After-hours calls that currently go nowhere

Live agent

RohanListens first, escalates with context.

Call Rohan
Trigger
An inbound support call — plan status, issue type, and caller mood read in the first seconds.
Strategy
No pitch. Owns the problem, searches your knowledge base live, resolves on the call — and escalates with full context the moment it should be a human.
Live script
“Login ka issue main abhi check karke theek karti hoon — ek minute dijiye.”Hinglish · switches with the caller
What lands
Resolved-on-call or a ticket with priority, transcript, and everything the human needs to not ask twice.
PB-04/Appointments

Appointments

Every missed front-desk call is a booking that went to whoever picked up. Clinics, salons, and service desks lose their fullest hours to their busiest hours.

Built for

  • Clinic and front-desk booking lines
  • Reschedules and confirmations nobody has time for
  • Peak-hour overflow and missed-call recovery

Live agent

AshaThe front desk that never has a queue.

Call Asha
Trigger
An inbound caller — new booking, reschedule, or a question that needs the right person.
Strategy
Reads the intent, matches the provider or slot, and books it in the call. Anything ambiguous becomes a callback with a time attached, not a sticky note.
Live script
“Doctor Mehra Thursday ko available hain — subah ka slot theek rahega, ya shaam?”Hinglish · switches with the caller
What lands
A booking or callback task with the caller's details, routed to the right calendar — and no missed-call voicemail graveyard.
PB-05/Reception & concierge

Reception & concierge

Hotels and venues answer the same availability question two hundred times a day, while the caller with the urgent request waits behind all of them.

Built for

  • Hotel, venue, and hospitality enquiry lines
  • Availability, requests, and routing at volume
  • Guests who expect a voice, not a hold tone

Live agent

NatashaA polished voice at any hour.

Call Natasha
Trigger
A guest calls — availability check, special request, or something only a manager can approve.
Strategy
Concierge rhythm: answers what it knows from your live data, captures what it cannot, and transfers the urgent ones warm — with the guest's context attached.
Live script
“For the 14th we have lake-facing rooms available — shall I note an early check-in as well?”English · switches with the caller
What lands
Enquiry logged, request routed to the right team, follow-up captured — every call accounted for, even at 2 a.m.
Your motion

Don't see your call? That's the sixth playbook.

Collections, order confirmation, feedback runs, driver coordination — every playbook here started as one conversation with a team like yours. Tell us the job. We build the run, dial your leads, and put the outcomes in your CRM. First proof inside 48 hours.

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You bring
the goal and the leads
We build
strategy, script, voice, telephony
You get
outcomes in your CRM, live in 48h